FAQ

It is recommended to keep them in a dry and cool place, away from direct sunlight and moisture.

Consider using vacuum-sealed bags to keep moisture, odors, and bugs away.

The quality of your prints depends on both the printer and the filament used.

To achieve the best results, it's advisable to fine-tune the slicing parameters to discover the optimal settings for various filaments and printers.

• The nozzle might be too distant from the bed.
• Ensure that your heated bed is both level and clean.
• Additionally, confirm that your printing and bed temperatures are within the correct range; Adjust them if necessary.

When working with specialty filaments like ABS, ASA, and others, consider reducing the first layer print speed to enhance your chances of success.

It depends on where you are.

Within our delivery locations, all packages are shipped via USPS, DHL, FedEx, DPD, or UPS and will arrive within 3-7 business days (except for pre-sale items and international shipments).

Overseas deliveries can take anywhere from 16-40 days if your location is not listed. An extra shipping fee will apply.

Delivery details will be provided in your confirmation email. Check delivery location here.