Refund policy
Inslogic accepts returns for refunds or exchanges, subject to the following:
14 Days
You can return purchased items to Inslogic within 14 days of the date the last item in your order was delivered to you. After 14 days, we do not accept returns. See our Warranty Policy for warranty service and procedures.
Condition
The item must be unused, undamaged, complete with all parts and accessories, in the same condition you received it, and in its original packaging. Consumables, such as resin and resin tanks, will not be accepted if packaging is opened.
Return to Manufacturer Authorization (RMA)
Before returning an item, contact us at support@inslogic3d.com, to explain the reason for the return, the details of your original order, and whether you want a refund or an exchange. As appropriate, we will issue you an RMA number, which you need to include in the package for the returned item, along with a copy of the original order information. We do not accept returned items for which an RMA has not been issued.
Return Shipping
Pack the item according to our instructions to prevent damage in transit. In case of a return, the customer will cover the cost of shipping. For other returns, you may want to insure the package for its value, as you will be responsible for any damage occurring in transit. Use a shipping service that allows you to track the package. You are responsible for paying all shipping and insurance costs for the return shipment. If you are seeking an exchange, you will also be responsible for all costs of shipping the new item to you.
Extraterritorial Returns
Inslogic is not responsible for any return shipping costs and any incidental fees or tariffs outside of our warranty and shipping zones indicated on our shipping page. You should familiarize yourself with your region’s customs policies and shipping providers.
Upon Receipt
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for refund or exchange has been approved. We may charge a fee for missing or used accessories.
Refund
If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. This refund amount may take some time to show in your records, so before contacting Inslogic, please check with your credit card company, bank, or other payment service. Approved refunds will be processed within 14 days of Inslogic receiving the returned item. The refund will include the standard outbound shipping cost you paid at the time of purchase, but not any additional express or premium shipping charges.
Exchange
If an exchange is approved, we will ship the new item to you, after payment of any applicable fee and shipping fees.
Cancel Order (Right of Withdrawal)
Inslogic accepts order cancellations prior to product shipment or production. If the order is canceled, you will receive a full refund.
To exercise your right to cancel or withdraw from a contract, you may use either of the following standard procedures:
- Registered Customers (Self-Serve): Log into your Inslogic account, navigate to your order history, and click "Cancel Order" (Withdraw from contract) for any unfulfilled items.
- Guest Checkout (No-Login): If you checked out as a guest, you do not need to create an account to cancel. You can simply click the "EU Right of Withdrawal" link located in our website footer. Complete the form with your name, email, and order details, and click "Confirm Withdrawal".
Upon receipt of your cancellation request (either via self-serve or the guest form), an automated email acknowledgment with a time-stamp will be sent to your registered email immediately.
Please note for shipped orders (EU Customers): Pursuant to EU consumer protection laws, if you submit a withdrawal request after your order has already been fulfilled or handed over to our 3PL carrier, the contract can still be withdrawn within 14 days from the date of delivery. If the 14-day withdrawal period expires on a weekend or public holiday, the deadline is automatically extended to the next business day. However, the order cannot be intercepted in transit. Upon delivery, you must follow our standard Return Shipping procedure above, and the customer will be fully responsible for all shipping and insurance costs to return the items to our manufacturer. Consumables (such as resin and filaments) will not be accepted if the original vacuum/packaging is opened.
